IT Help Desk

Help Desk

The Department of Instructional Technology is pleased to offer a Help Desk for Faculty, Staff, and Families to contact when they have a need for technology assistance in the District.  To submit a "ticket", please:

Your request will then be evaluated by the Department and assigned to a workload.  

We ask for your patience and understanding as we work through all of the District's Help Desk tickets.

Should you have an urgent need for assistance, please contact the District Administration Center at (815) 385-6916.

Also be sure to check out our resources which provide solutions to common issues by using the links below:

Student Data Privacy

Johnsburg District 12 takes the privacy of our student's seriously. Through this page, you will find resources regarding compliance with the Student Online Privacy Protection Act.

What is SOPPA?
SOPPA is a law in Illinois that helps ensure school districts have reasonable security practices regarding student data. SOPPA mandates that all online systems that have Personal Information about our students (Names, Grades, etc.) must have a Data Privacy Agreement (DPA) established. District's must also publish a list of approved resources, along with their DPAs on their website.

What is a Data Privacy Agreement (DPA)?
A data privacy agreement in terms of SOPPA, is an agreement signed by both the School District, and the EdTech program that the District is using. The agreement places reasonable security standards on the District, and the vendor or the provided product. You can view the list of Data Privacy Agreements for Johnsburg 12 at this link.

Technology Links for Families

Tech Support & FAQ for Families

If you or your child is having trouble with D12 Tech, please contact the D12 Helpdesk, please provide a callback number in case we need to reach you.

Johnsburg D12 Tech Helpdesk

Common Chromebook Solutions by Category

If you would like to view parent tutorials regarding Google tools teachers use for remote learning, please click here to access a list of tutorials sorted by tool.

iTech Department Staff

The Johnsburg School District 12 Instructional Technology Department is staffed by a team of dedicated support and technical personnel.  District-wide staff are located below, we encourage you to let us know if we can help you in any way.  We do ask, however, that if you are in need of technical support or assistance, please direct your communication to the Help Desk at  

Erik Axelsson

Technology Support Specialist

Austin Brown

Technology Support Specialist

Michael Cooper

Director of Instructional Technology

Christine Ziebel

Skyward Facilitator

District Staff
2222 W. Church Street
Johnsburg, IL  60051
(815) 385-6916